Last updated: 21 September 2026

1. Who We Are

Enhanced Media LTD is the data controller responsible for the personal information described in this Privacy Policy.

Business name: Enhanced Media LTD
Company registration number: 15110286
Registered address: Elland Place, Blackpool, FY1 6HX, United Kingdom
Website: https://www.enhanced-media.co.uk
Telephone: 07418 612 111
Email: info@enhanced-media.co.uk

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, use our services or otherwise interact with us.

2. Information We Collect

We may collect and process:

– Your name, email address, telephone number and postal address.

– Your company name, business address and other business information.

– Enquiries, correspondence, project instructions and information you provide to us.

– Contracts, invoices and transaction records.

– Payment information processed through our third-party payment providers.

– Telephone call information, including the caller’s number, date, time, duration and, where applicable, a recording of the call.

– Technical information such as your IP address, browser, device, operating system and pages visited.

– Cookie and website analytics information.

– Information needed to prevent fraud, protect our systems or establish, exercise or defend legal claims.

Any other information you voluntarily provide.

3. How We Obtain Information

We may obtain personal information:

– Directly from you when you contact us, telephone us, complete a form, request a quotation or purchase a service.

– Through our website, cookies and analytics services.

– From clients, suppliers, professional advisers and service providers.

– From publicly available sources, where lawful.

– Through payment, communications, hosting and customer-management platforms that we use.

4. How We Use Your Information

We may use your information to:

– Respond to enquiries and communicate with you.

– Provide, manage and improve our services.

– Prepare quotations and enter into or perform contracts.

– Process payments and maintain financial records.

– Confirm project instructions and business transactions.

– Operate, maintain and protect our website, hosting and other systems.

– Detect, investigate and prevent fraud, misuse, security incidents and unlawful activity.

– Handle complaints and resolve disputes.

– Establish, exercise or defend legal claims.

– Meet our legal, accounting and regulatory obligations.

– Send service updates or marketing communications where permitted by law.

– Analyse and improve our website and customer experience.

5. Telephone Call Recording

Business telephone calls to or from Enhanced Media LTD may be recorded.

Where calls are recorded, we may use the recordings to:

– Establish the facts and maintain an accurate record of conversations.

– Confirm instructions, transactions and agreements.

– Monitor and improve service quality.

– Train staff where appropriate.

– Prevent or detect fraud, crime, misuse or threats to our business and systems.

– Investigate complaints, disputes or security incidents.

– Establish, exercise or defend legal claims.

– Comply with legal or regulatory obligations.

Our principal lawful basis for recording and using business calls is our legitimate interests in maintaining accurate business records, protecting our company and systems, resolving disputes and preventing or detecting unlawful activity. Where applicable, processing may also be necessary to perform a contract, comply with a legal obligation or establish, exercise or defend legal claims.

Access to recordings is restricted to authorised persons. We will not publish call recordings or share them unnecessarily. Recordings may be disclosed to our professional advisers, communications providers, insurers, regulators, courts, law-enforcement agencies or other relevant organisations where this is lawful